FREQUENTLY ASKED QUESTIONS


Can I cancel my Order?

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact our customer service by email at info@night1pets.com to see if your order is eligible for cancellation.

Do you have a store?

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact our customer service by email at info@night1pets.com to see if your order is eligible for cancellation.

Do you offer coupon code?

We will give you a coupon code for 10% off your next purchase when you join our mailing list. Please scroll down to sign up in the footer below.

Do you offer wholesale pricing?

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact our customer service by email at info@night1pets.com to see if your order is eligible for cancellation.

Is your website secure?

Yes, our website is secure. We promise to protect your personal information. Any page that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

When will you ship my order?

All standard orders of IN-STOCK items will be processed and leave our warehouse within 1-3 business days via USPS ground. Orders placed weekend/holiday will be processed next business days. For more shipping information,  please chick here.

What is the return and exchange policy?

Please click here to check our return and exchange policy.

How do I choose the size?

For sizing information, please chick here. Our products are not for tie out. For collars, fit should allow room for two fingers to fit between the item and the dog's neck. Please remove and replace if item becomes damaged.

SIZE GUIDE

SIZE

It's easy step!
You can use any string/ribbon or exsisting collar you have.

How to measure the size?

Use string to ribbon to measure the neck.
Fit should allow room for one finger to fit between the item and the neck.



SIZE CHART

A: First notch B: Last notch C: Length D: Width E: Thickness
S 7.4" / 19cm 9.4" / 24cm 11.4" / 29cm 0.5" / 1.5cm 0.1" / 0.4cm
M 9.4" / 24cm 11.4" / 29cm 13.3" / 34cm 0.5" / 1.5cm 0.1" / 0.4cm
L 11.4" / 29cm 14.1" / 36cm 16.1" / 41cm 0.7" / 1.8cm 0.1" / 0.4cm
XL 14.1" / 36cm 17.3" / 44cm 19.2" / 49cm 0.7" / 1.8cm 0.1" / 0.4cm

Size chart is APROX.
i.e: Pico's neck was aprox 11" / 28cm. So her size would be M.

 





SIZE CHART BREED EXAMPLE

This chart is to be used as a guide only and is based on the average adult dog size for each breed.
Sizes may differ depending on age, weight and sex of the dog.

S Chihuahua, Toy Poodle, Pomeranian, Mini Pinscher, Maltese, Yorkshire Terrier
M Shih-tzu, Miniature Dachshund, Jack Russell Terrier, Pug, Cavalier King Charles Spaniel
L Cocker Spaniel, Beagle, Shiba, Miniature Schnauzer, Boston Terrier, Border collie, Welsh Corgi, French Bulldog
XL Golden Retriver, Dalmetian, Shepherd, Doberman, Boxer, Labrador, Collie

 

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